1. Overview
At MainMarket.com, a product of axe software, we strive to ensure every transaction between buyers and sellers is smooth and satisfactory. This Refund Policy outlines the conditions under which refunds may be issued and the process for requesting them.
2. Buyer Protection
MainMarket.com offers buyer protection to ensure you receive items as described. If an item arrives damaged, defective, or significantly different from the listing description, you may be eligible for a refund.
3. Refund Eligibility
You may be eligible for a refund if:
- The item was not as described in the listing
- The item arrived damaged or defective
- You received the wrong item
- The item never arrived (after the expected delivery date)
- The seller canceled the order after payment
- The item is counterfeit or unauthorized
4. Refund Request Timeframe
Refund requests must be submitted within 7 days of delivery. For items that never arrive, requests must be submitted within 14 days of the expected delivery date.
5. How to Request a Refund
To request a refund:
- Log in to your MainMarket.com account
- Navigate to your "Purchases" page
- Find the order in question and click "Report Issue"
- Select the reason for your refund request
- Provide detailed information and supporting evidence (photos, videos, etc.)
- Submit your request for review
Alternatively, you can contact our support team at hello@mainmarket.com with your order number and issue details.
6. Refund Review Process
Once you submit a refund request, our team will review the case within 2-3 business days. We may contact you or the seller for additional information. Both parties will have an opportunity to provide their perspective on the issue.
7. Refund Approval and Processing
If your refund is approved:
- You will be notified via email
- The refund will be processed to your original payment method
- Refunds typically appear within 5-10 business days, depending on your financial institution
- Shipping fees may be refunded if the seller is at fault
- You may be required to return the item (return shipping costs will be covered if the seller is at fault)
8. Non-Refundable Situations
Refunds will not be issued if:
- The item matches the listing description and arrived in good condition
- You simply changed your mind about the purchase
- You did not carefully read the item description before purchasing
- The issue is due to buyer's remorse or preference changes
- The request is submitted after the 7-day window
- You fail to provide adequate evidence to support your claim
9. Partial Refunds
In some cases, we may offer a partial refund as a resolution. This may occur when:
- The item has minor defects not mentioned in the listing
- The packaging was damaged but the item is intact
- A mutually agreed upon compromise is reached between buyer and seller
10. Seller Responsibilities
Sellers are expected to ship items promptly and as described. If a seller repeatedly has refund claims against them, their account may be suspended or terminated.
11. Return Process
When a return is required:
- You will receive return shipping instructions
- A prepaid return label may be provided (if the seller is at fault)
- Items must be returned in their received condition
- You must provide tracking information for the return shipment
- Refunds will be processed once the seller confirms receipt of the return
12. Fraudulent Claims
Submitting false or fraudulent refund claims is a violation of our Terms of Service and may result in:
- Denial of the refund request
- Account suspension or termination
- Legal action if appropriate
13. Chargebacks
We encourage you to contact us directly before initiating a chargeback with your credit card company. Chargebacks can result in account suspension and additional fees. Our support team is committed to resolving disputes fairly and efficiently.
14. Dispute Resolution
If you disagree with a refund decision, you may appeal by contacting our support team at hello@mainmarket.com within 5 days of the decision. We will review your appeal and provide a final determination.
15. Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of MainMarket.com after changes constitutes acceptance of the updated policy.
16. Contact Us
If you have questions about our Refund Policy or need assistance with a refund request, please contact us at:
axe software
MainMarket.com
Email: hello@mainmarket.com
Refunds: hello@mainmarket.com